{"id":9683,"date":"2022-12-04T14:40:25","date_gmt":"2022-12-04T20:40:25","guid":{"rendered":"https:\/\/monkeypaw.mx\/?page_id=9683"},"modified":"2025-03-20T20:50:24","modified_gmt":"2025-03-21T02:50:24","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/monkeypaw.mx\/en\/preguntas-frecuentes\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9683\" class=\"elementor elementor-9683\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-444c07c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"444c07c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d770d57\" data-id=\"d770d57\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41ce3fa elementor-widget elementor-widget-spacer\" data-id=\"41ce3fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27f4cf6 elementor-widget elementor-widget-heading\" data-id=\"27f4cf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-436a5e9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"436a5e9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c176745\" data-id=\"c176745\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b98675a elementor-widget elementor-widget-spacer\" data-id=\"b98675a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-399dc2a elementor-widget elementor-widget-text-editor\" data-id=\"399dc2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"entry\"><ul class=\"text-justify\"><li class=\"text-justify\"><p><strong>Do you have a physical store that I can visit in person?<br \/><\/strong><\/p>We are pleased to announce that we have finally opened our first showroom located at Av. Insurgentes Sur #385, Hipodromo, CDMX, 06100 and that it is open from Monday to Saturday from 14:00 to 20:00 hrs. We are waiting for you and we invite you to know more detailed info about our spot by searching directly on google: Monkey Paw Mexico !<\/li><\/ul><div>\u00a0<\/div><ul class=\"text-justify\"><li class=\"text-justify\"><strong>What<\/strong><strong>\u00a0garant\u00eda tengo como comprador de que esta p\u00e1gina es confiable y mi producto ser\u00e1 enviado?<\/strong><br \/>guarantee do I have as a buyer that this site is reliable and that my product will be shipped?\u00a0<a href=\"https:\/\/www.facebook.com\/pg\/art.toys.MX\/reviews\" target=\"_blank\" rel=\"noopener\">options<\/a>\u00a0within the facebook fan page of several buyers who have made purchases with us over the years and who endorse us, in addition to this, once your order is processed and shipped you will be provided with a tracking number to monitor the whereabouts of your order in real time.<\/li><\/ul><div>\u00a0<\/div><ul class=\"text-justify\"><li class=\"text-justify\"><strong>Do you have additional figures on request in addition to those shown on the portal?<br \/><\/strong>We can get ALMOST any figure you are looking for, you just need to send us via personal message to facebook, instagram or whatsapp photo, name and brand of the figure you want, based on this we check availability and price. Finally if you decide to purchase it you will be asked for an advance payment of 50% of the total amount of the product to secure your purchase and the remaining amount is settled at the time of delivery or shipment of the figure.<\/li><\/ul><div>\u00a0<\/div><ul class=\"text-justify\"><li class=\"text-justify\"><strong>How<\/strong><strong>\u00a0long does it take for an order to arrive from USA to MEX?<\/strong><br \/>Orders close every Friday at 20:00 hrs in order to allow sufficient time for the supplier to process the order and have it shipped first thing Monday morning. In this way we ensure its arrival at our office exactly 6 working days (Tuesday). In case the requested product is not ordered directly from our supplier it may take up to twice as long (12 working days) to arrive.<\/li><\/ul><div>\u00a0<\/div><ul class=\"text-justify\"><li class=\"text-justify\"><strong>What<\/strong><strong>\u00a0figures are the ones sold through presale?<\/strong><br \/>The only pieces that are sold through pre-sales are those that due to their limited quantity produced, the prestige of the artist or their monetary value are usually sold out in minutes once they are officially launched to the market and in this way you as a buyer are assured of acquiring it without any major problem.<\/li><\/ul><div>\u00a0<\/div><ul class=\"text-justify\"><li class=\"text-justify\"><strong>How<\/strong><strong>\u00a0long does it take for a pre-sale item to arrive?<\/strong><br \/>Figures sold through pre-sales take no more than 15 calendar days to arrive after the close of the sale.<\/li><\/ul><div>\u00a0<\/div><ul class=\"text-justify\"><li class=\"text-justify\"><strong>I purchased a pre-sale but later regretted buying it, is there any kind of exchange or refund?<br \/><\/strong>Due to the limited quantity in which the pieces we sell in pre-sale are released, it is not possible to make any kind of change or refund of the amount already paid. Purchasing a presale is a commitment, do not take it lightly.<\/li><\/ul><div>\u00a0<\/div><ul class=\"text-justify\"><li class=\"text-justify\"><strong>I placed an order and would like to make\u00a0<\/strong><strong>some<\/strong><strong>\u00a0change Is this possible?<\/strong><br \/>It is possible to make changes in the type of delivery or date of delivery, but as for the products we do not accept changes, cancellations or refunds unless for some reason or our mistake we do not have any of the models you purchased, or the merchandise has a manufacturing defect.<\/li><\/ul><div>\u00a0<\/div><ul class=\"text-justify\"><li><strong>I made a deposit of 50% of the value of my order to set it aside.\u00a0<\/strong><strong>How<\/strong><strong>\u00a0long do I have to liquidate it?<\/strong><br \/>In some occasions we usually accept deposits of half of the order to set it aside, after that you have 30 calendar days (1 month) to settle it, otherwise the deposit is absorbed and the total account must be settled to be creditor of the requested product again. Likewise, it should be clarified at this point that there are no refunds on advances.<\/li><\/ul><div>\u00a0<\/div><ul class=\"text-justify\"><li><strong>I make an online purchase and select Showroom Pick up as delivery method, how long do I have to pick up my order?<\/strong><br \/>You only have 7 calendar days to pick up the order, after that time we are not responsible for the merchandise.<\/li><\/ul><div>\u00a0<\/div><ul class=\"text-justify\"><li class=\"text-justify\"><strong>I was the winner of a prize during a live or dynamic transmission that they made to\u00a0<\/strong><strong>through<\/strong><strong>\u00a0of their networks, now\u00a0<\/strong><strong>What<\/strong><strong>\u00a0is it appropriate?<\/strong><br \/>If you were one of the lucky winners of our famous give aways, congratulations! You have 7 calendar days to claim your prize and the shipping or delivery of your prize is at your expense. If you do not claim your prize within the aforementioned period it will be automatically forfeited.<\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-495c7a4 elementor-widget elementor-widget-spacer\" data-id=\"495c7a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00bfCuentan con alguna tienda f\u00edsica\u00a0a la cual acudir personalmente? Nos complace anunciarte que finalmente hemos abierto nuestro primer showroom ubicado en Av. Insurgentes Sur #385, Hipodromo, CDMX, 06100 y que este tiene un horario de Lunes a Sabado de 14:00 a 20:00 hrs. \u00a1Te esperamos y te invitamos a conocer info m\u00e1s detallada de nuestro [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":15962,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-9683","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas Frecuentes - Monkey Paw M\u00e9xico<\/title>\n<meta name=\"description\" content=\"Entra a las preguntas frecuentes para que sea m\u00e1s f\u00e1cil tu compra en nuestra tienda. 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